Refund Policy

At Ashanti's Aura, we value your trust and are committed to providing quality products and services. We understand that sometimes situations arise where a refund may be necessary, and we strive to make the process as smooth as possible.

Eligibility for Refunds

    •    Refund requests must be made within 7 days of the purchase date.

    •    To be eligible for a refund, the item must be unused, unopened, and in its original packaging (if applicable).

    •    Proof of purchase, such as a receipt or order confirmation, is required.

Non-Refundable Items

    •    Gift cards or downloadable digital products.

    •    Services that have already been rendered or completed.

    •    Any personalized or customized products.

How to Request a Refund

    1    Contact our customer support team at ihezue.business@gmail.com/#2544824721.

    2    Provide your order number, purchase date, and reason for the refund.

    3    Once approved, we will process the refund to your original payment method within 2 business days.

Exchanges

If you receive a defective or damaged item, we’re happy to exchange it for the same product. Please contact us within 2-4 days of receiving your order.

Contact Us

For any questions regarding this Refund Policy, please reach out to us at:

📧 ihezue.business@gmail.com

📞 2544824721